Additional Charges
| Account & Billing Fees | Dishonoured Credit Card Fee | $6.00 | |
| Dishonoured Bank Account (Direct Debit Rejection) Fee | $6.00 | ||
| Chargeback Fee | $44.00 | ||
| Late Payment Fee | $15.00 | ||
| Surcharge | Direct Debit | Bank Account | $0.38 per transaction |
| Visa / MasterCard | $0 | ||
| Non-Direct Debit | PayID | $0 | |
| Bank Transfer | $0 | ||
| WeChat Pay / Alipay | 1% per transaction | ||
| Service & Plan Fees | Static IP Address | $10.00 per month | |
| Downgrade Plan Fee | $50.00 | ||
| Early Termination Fee | $99.00 | ||
| Relocation Fee | $99.00 | ||
| Installation & Connection Fees | New Development Charge | $300.00 | |
| Professional Installation Fee (NBN) | $165.00 | ||
| Subsequent Installation Fee (NBN) | $297.00 | ||
| Appointments & Onsite Visits | Missed Appointment / Late Cancellation Fee (NBN) | $165.00 | |
| Missed Appointment Fee (Oceandigi) | $80.00 | ||
| Onsite Support Fee | From $120.00 | ||
| Delivery & SIM Fees | Delivery Fee | $18.00 / $20.00 (Express) | |
| SIM Replacement Fee | $5.00 – $10.00 | ||
| Phone & Number-Related Fees | Business Home Phone Port-In Fee | $55.00 – $165.00 | |
| 13/1300/1800 Number Fee | $275.00 – $22,000.00 | ||
| 13/1300/1800 Number Handling Fee | $275.00 | ||
