Support Info - Ocean Digi Offical

Sales: 02 8002 1325
SMS: 04 5192 3998

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Technical Assistance

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Outage/Network status

For information on outages affecting the nbn® please visit the links below:

nbn® outages

Outage Notice

NSW – OPENetworks Network Maintenance

Carrier:	Carrier:OPENetworks
Start Date&Time:	Fri, 22/05/2020 01:00AM AEST
End Date&Time:	Fri, 22/05/2020 06:00AM AEST
Description:	OPENetworks will be performing network maintenance.
Locations Affected:	All NSW OPENetworks
Outage:	An interruption for up to 20 minutes for Broadband services at all OPENetworks NSW sites
Note:	If you are unable to connect back, please power off and on your fibre device and modem/router. Please DO NOT factory reset your modem/router. If issue persists after rebooting, please contact us for further diagnose

Prevent Scam calls and SMS

Protect Yourself: A Comprehensive Guide to Recognizing and Avoiding Scam Calls and SMS

In today's digital world, fake phone calls and messages are a big problem. Scammers are getting smarter and using tricky tactics to trick people. These scams can lead to losing money and giving away personal information.

Knowing how to spot and avoid these scams is really important to stay safe with your internet provider and beyond.

What calls and SMS messages are considered scams?

Scam calls and SMS are fake messages that trick people into giving away personal or monetary details by lying, rushing, or scaring them, usually through unexpected messages or calls, asking for sensitive info, pressuring them, and making false promises.

Identifying Scam Calls and SMS: What to Watch Out For

Watch out for these red flags, as legitimate companies will never ask for sensitive information in these ways:

Impersonation: Callers claiming to be from reputable organizations like the government or well-known brands (including us, your ISP), seeking financial details for refunds or overpayments.

Fees for free services: Offers to add your number to the Do Not Call Register for a fee, which is a free service.

Remote Access Requests: Callers falsely claiming your computer has a virus or is attacking others and asking for remote access to your device.

Suspicious Links/Attachments: Unexpected SMS messages requesting personal details or urging you to click on links or download attachments. Never click links in unsolicited messages.

Premium Numbers: SMS/MMS from numbers starting with '19XX' or unfamiliar international codes which can incur premium charges.

"Too Good to Be True" Offers: Text promising prizes that require you to pay money to claim them or encourage you to install risky software on your device.

Pressure to Act: Scammers use urgent language like "immediate action required" to force you to make a quick decision without thinking.

Key Takeaways for Protection

Never share sensitive data in response to unsolicited messages or calls.

Contact the sender directly if unsure about message authenticity, using contact details you verify yourself (e.g., from an official website or a physical bill), not from the suspicious message/call itself.

Enable multi-factor authentication on all your important accounts for an extra layer of security.

To report scam call and sms, please fill in this form.