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Wi-Fi: It’s Not What You Think It Means!

Andy Tan — Thu, 16 May 2024 23:00:54 +0000

So, you think you know what Wi-Fi stands for? Think again! We all rely on Wi-Fi for our daily dose of the internet, thanks to internet providers like Occom, but the real story behind the name might actually surprise you!

Misconceptions about Wi-Fi

Most people assume "Wi-Fi" takes after "Hi-Fi" and stands for “Wireless Fidelity,” which would make sense, considering it provides a wireless connection to the internet. But that's actually a misconception! The truth is that Wi-Fi isn't an abbreviation at all. It’s a clever name created by the marketing firm Interbrand (known for naming Prozac and Compaq) to resonate with the audiophiles of the 1950s, who were familiar with “Hi-Fi” or high fidelity systems, implying a strong, reliable wireless connection.

How Wi-Fi Got the Name?

Wi-Fi's name was a stroke of marketing genius. Let's delve into why this branding has been so effective:

Easy to Remember: The original technical term, “IEEE 802.11,” is not exactly user-friendly or memorable. On the flip side, Wi-Fi is not only catchy but resonates and sticks in your mind, much like catchy jingles from classic advertisements.
Universal Appeal: The global embrace of Wi-Fi from bustling cafés to tranquil home offices underscores the necessity for a name with broad appeal. This universal name now represents seamless connectivity worldwide.
Sounds Techie: Though it isn’t an acronym, the name “Wi-Fi” cleverly hints at its technical function—providing wireless internet access, subtly reinforcing its high-tech nature without overwhelming the everyday user.

Who Contributed to Inventing Wi-Fi

The origins of Wi-Fi are often a subject of curiosity among tech aficionados and historical scholars. A significant chapter of this story is written by Australia. In the late 1990s and early 2000s, a visionary team at the Commonwealth Scientific and Industrial Research Organisation (CSIRO), Australia's premier scientific institution, pioneered critical technologies that established the foundation for the IEEE 802.11 standards, the cornerstone of today's Wi-Fi networks. Although it would be an overstatement to credit Australia with the invention of Wi-Fi alone, these innovators undeniably played a pivotal role in shaping its functionality and widespread adoption.

The Ubiquity of Wi-Fi

Today, Wi-Fi is not just a piece of technology; it's a vital part of daily life. Its ubiquity is undeniable as it powers devices in the most remote corners and busiest cities across the globe:

Everywhere Connectivity: Initially designed to liberate computers from the confines of wired connections, Wi-Fi now ensures that the world stays connected in ways previously unimaginable. From mountaintop resorts offering Instagram-worthy snaps to subways where commuters stream their morning news, Wi-Fi has transformed every corner of our world. Cafes have turned into remote offices, homes into dynamic entertainment centers, and even public parks into connected spaces for leisure and work.
Evolution of Devices: Originally, Wi-Fi’s use was primarily limited to computers and mobile phones. However, today it's embedded in an astonishing array of devices that enhance and simplify everyday activities. Smart home technology allows us to control everything from thermostats to lights with our smartphones or voice commands. Even more intriguing are Wi-Fi-enabled kitchen appliances like refrigerators that can track your groceries and suggest recipes, or coffee makers that can brew your morning cup just as you wake up—all interconnected through the web.
Economic Impact: The economic implications of Wi-Fi are profound, facilitating a new era of business operations. It supports remote work, which has become a staple in our society, particularly highlighted during global events like the COVID-19 pandemic.
Social and Cultural Influence: On the social and cultural front, Wi-Fi has drastically reshaped how we interact and engage with one another. It supports the streaming of live events that bring concerts and sporting events to global audiences, underpins the functionalities of social media platforms that rely on instant connectivity, and powers massive multiplayer online games that draw millions of players into intricate, shared universes.

Summing up

Wi-Fi has transcended its original purpose, evolving into an indispensable tool that touches nearly every aspect of modern life. As we continue to innovate and integrate technology into every facet of daily living, Wi-Fi remains at the heart of this digital revolution, ensuring that, no matter where we are, we're always just a click away from the rest of the world.

Wi-Fi is also perfect example of how a strong brand name can become synonymous with technology. It's catchy, memorable, and reflects the product's benefits.

So, the next time you connect to your home Wi-Fi, you can impress your friends with this bit of tech know-how. The Wi-Fi might not be known for “Wireless Fidelity,” but it surely delivers on the promise of a reliable wireless connection to our digital world!

OCCOM—Optical Communication Expert

Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future.

Tel：1300 200 999

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No Customer Data Impacted in Opticomm Data Breach

Andy Tan — Fri, 12 Apr 2024 02:17:29 +0000

Sydney, NSW – 11 April 2024 – OCCOM is aware of the recent data breach affecting one of our network providers, Opticomm. We understand the seriousness of this situation and want to assure our valued customers that no OCCOM customer was impacted by this incident.

“Our customers’ data security is always our absolute priority,” said Noad Auckburally, Head of Communications. “We have always maintained the highest standards when it comes to the security of our customers’ information. Following the Opticomm data breach, we can confirm that no OCCOM customers have been impacted.”

While OCCOM customers are not affected, the company encourages everyone to remain vigilant about online security:

Change Passwords: Update account passwords, especially if reused across services.
Be Aware of Phishing: Don’t click suspicious links or provide personal details without verifying the source.

For any questions or assistance, please contact OCCOM at 1300 299 999 or support@occom.com.au. OCCOM will continue to monitor the situation and remains committed to protecting our customers’ data.

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Occom Ranked on the Financial Times High-Growth Companies Asia-Pacific 2024

Sam Wong — Tue, 19 Mar 2024 23:00:33 +0000

Occom recognised as the Leading Australian Consumer Telco in the Financial Times High-Growth Companies Asia-Pacific 2024 List Occom, a pioneering force in Australia's telecommunications sector, is honoured to announce its ranking as the highest-ranked Australian consumer telco in the prestigious Financial Times, in conjunction with Statista, High-Growth Companies Asia-Pacific 2024 list. This recognition marks the second consecutive year Occom has been featured, underscoring its sustained excellence and leadership in innovation and customer service across the region.

The Financial Times and Statista's annual list celebrates the most dynamic and high-growth companies across the Asia-Pacific, highlighting businesses that are at the forefront of their industries. The ranking is determined based on revenue growth between 2019 and 2022, reflecting the adaptability, resilience, and visionary approach of the featured companies.

“Occom’s inclusion on this distinguished list for the second year in a row is a testament to our team's hard work, dedication, and innovative spirit," said Philip Luo. "As a highly-ranked Australian consumer telco, we're proud to lead our industry forward, continually pushing the boundaries to deliver exceptional value and service to our customers."

Over the past three years, Occom has implemented a series of strategic initiatives aimed at enhancing its service offerings, with a focus improving customer experience in an industry known for bad service. These efforts have significantly contributed to the company's rapid growth and its ability to meet the evolving needs of consumers and businesses alike, reflected in its 4.9/5 rating on Google.

This prestigious recognition comes at a time when Occom is expanding its reach and developing new solutions to address the challenges of the digital age. Looking ahead, Occom remains committed to its mission of connecting people and businesses with innovative telecommunications solutions that are accessible, reliable, and of the highest quality.

"We extend our heartfelt gratitude to our employees, customers, and partners for their unwavering support and trust in us. This achievement is a collective success, and we look forward to continuing our journey of growth and innovation together," added Philip.

OCCOM—Optical Communication Expert

Tel：1300 200 999

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NBN Network Upgrade Plan Proposal: Faster Internet Speeds

Sam Wong — Mon, 18 Mar 2024 23:00:27 +0000

NBN Co has announced its proposal to supercharge internet speeds across the nation. This upgrade will revolutionise the way Australians connect online.
Recognising the growing demand for high-speed connectivity, NBN Co has launched a proposal to ramp up internet speeds across its network. With the aim of accelerating the three fastest speed tiers available to residential customers, this proposal is in response to the change in technology adoption and usage in Australia, as well as globally.

Here's a breakdown:
Under the proposed upgrade plan, customers can expect notable boosts to their internet speeds across various tiers:

NBN Home Fast: Download speeds will increase from 100Mbps to 500Mbps, with upload speeds also experiencing a bump up.

NBN Home Superfast: Customers subscribed to this tier will witness their download speeds go from 250Mbps to 750Mbps, accompanied by enhanced upload speeds.

NBN Home Ultrafast: Offering the internet speeds, this tier will see download speeds go up to 750-1000Mbps, ensuring unparalleled performance for bandwidth-intensive tasks.

The rollout is aimed to reach a large portion of the population of Australia. By December 2025, an estimated 10.2 million homes and businesses will have access to these lightning-fast speeds, nearly 90% of the NBN fixed line network. The best part? You won't have to pay extra for this upgrade. NBN Co is working with internet service providers (ISPs) to ensure the benefits reach you directly.

The Benefits of a Speed Boost
This upgrade is a response to the ever-growing demand for data. As households connect more devices and utilise the internet for a wider range of activities, a faster connection becomes increasingly important. With these new speeds, you can:

Download large files and games in a fraction of the time
Stream high-definition content without buffering interruptions
Experience smoother online gaming with reduced lag
Support multiple devices simultaneously without compromising speed

Choosing the right ISP
NBN Co is committed to working closely with internet service providers and industry partners to ensure a smooth and seamless transition to the upgraded network speeds. While NBN Co is handling the network infrastructure, your choice of ISP still plays a crucial role in your overall internet experience.
Occom understands the importance of speed, offering rapid activation and prompt technical support to keep you connected and running smoothly. With a five-star rating from over 7,000 satisfied customers on Google reviews, we stand out for our commitment to user satisfaction. Our service can be trusted to go beyond just providing internet access, ensuring you have a seamless online experience.

Conclusion
As we look towards the future, it's clear that the landscape of internet connectivity in Australia is on the verge of a transformational shift. With NBN Co's proposal to accelerate internet speeds, the goal is to ensure a smooth and swift transition for all their customers to maximise the benefits of this exciting network upgrade. So, are you ready to experience the internet at lightning speed?
Stay tuned for further updates, and get ready to enjoy the future of internet connectivity in Australia!

OCCOM—Optical Communication Expert

Tel：1300 200 999

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Customer Satisfaction for Telco: The Key to Growth

Andy Tan — Mon, 11 Dec 2023 23:53:31 +0000

As Australian businesses and consumers grow frustrated with their telecommunications providers, amid service disruptions and slow speeds, responsive customer support stands out as a driving factor behind customer satisfaction.

While overall complaints to the Telecommunications Industry Ombudsman (TIO) were down 10 per cent in the first quarter of 2023-24, compared to the previous quarter, the number of unresolved cases leapt 20 per cent as Australians struggled to get satisfactory service from their telco.

Unresolved cases rose by 20 per cent in the first quarter of 2023-24, according to official figures, adding to the frustrations of customers.

"No or delayed action by provider" accounted for more than 70 per cent of all TIO complaints, 45 per cent of escalated complaints and 46 per cent of unresolved complaints, remaining one of the most difficult issues for telco customers to address even after engaging the ombudsman.

Customers Left Hanging

At its annual member forum in November, the TIO also reported that language barriers can further increase this frustration, as non-English speaking customers struggle to convey the problems they are facing and get issues resolved by their internet service provider.

Unresolved internet outages leave people disconnected and businesses in disarray, with the impact extending from point-of-sale outages to transport disruption. Customer dissatisfaction is not only due to the shortcomings of connection technologies but also the lack of initiative and transparency from their service providers, says Philip Luo, CEO of Occom, one of Australia's highest-rated internet service providers.

Luo established Occom in Sydney in 2016 with the clear intention of exceeding Australian expectations when it came to customer service.

“Incident and customer service response times generally tend to be slower in Australia compared to what is considered standard across the world,” Luo says. “In other countries, especially in Asia, issues are typically addressed and resolved within hours of reporting.

“After a thorough examination of Australia’s technological landscape and support offered by local service providers, we identified an opportunity to effectively rectify customer experience issues by implementing a comprehensive, multi-lingual and omni-channel support platform.”

Connectivity Adding to Frustration

Another factor driving business and consumer dissatisfaction is the speed and reliability issues of NBN connection technologies such as fibre to the node (FTTN) and fibre to the curb (FTTC), which still rely on sections of the old copper telephone network.

TIO complaints are down from their levels at the height of the rollout of the national broadband network, which saw some businesses and homes left without fixed-line services for months as NBN Co worked to bed down the multi-technology mix's array of last-mile connection technologies.

Customer complaints at the height of the NBN rollout were not just due to technical issues but also the red tape which saw homes and businesses left in limbo – with no one wanting to accept responsibility for restoring their previous service while they waited for the NBN connection issues to be rectified.

NBN Co's offer of a full Fibre to the Premises (FTTP) upgrade, available to many homes and businesses currently relying on FTTN and FTTC, is helping address some customer issues when it comes to connection faults, as well as internet speed and reliability. NBN Co is on track to offer the upgrade to up to 10 million homes and businesses by the end of 2025, covering 90 per cent of addresses across the country.

"While upgrading more businesses and homes to FTTP will fix some speed and reliability issues, the upgrade fails to rectify the pervasive challenge of sub-par customer service that plagues the experience of countless Australians," Luo says.

Demanding a Better Service

Occom stands out as a top-rated Australian internet service provider (ISP), evidenced by more than 6000 5-star Google reviews, and total reviews averaging 4.9 out of 5 stars. Its rapid growth and commitment to exceptional service have earned it consecutive listings in the AFR Fast 100 in 2022 and 2023.

Occom's average wait time to speak to a support team member is 17 seconds, with around 80 per cent of calls answered in under 20 seconds. This extends to swift response times and resolutions for business customers who cannot afford disruptive connectivity issues.

It prioritises responsive customer service through WhatsApp, Facebook Messenger, iMessage and WeChat - as well as the traditional support channels - offered in English, Mandarin, and Cantonese. Hindi, Korean, Malaysian and Japanese.

Traditionally, Australians are reluctant to move away from a brand they have always been with, and this is particularly evident in the telecommunications industry, Luo says. This hesitation to switch, despite ongoing dissatisfaction, suggests a gap in consumer awareness of available alternatives.

He advises businesses and consumers to look for service providers that meticulously push for solutions and excel in delivering exemplary customer service marked by unparalleled attention, responsiveness, and satisfaction.

While ongoing challenges in Australia's internet and mobile services remain, Luo says there are companies committed to supporting all customers by swiftly resolving issues. The communications landscape is evolving, with a growing emphasis on accountability and solution-oriented approaches.

"More Australians are recognising the benefits of engaging with customer-centric service providers," he says, "where the emphasis is not just on competitive pricing, but also on rapidly addressing and resolving issues, thereby significantly enhancing the overall customer experience.".

"This focus on service quality, which is increasingly recognised in the market, may prompt consumers to look beyond traditional options and consider the benefits of making a switch.

OCCOM—Optical Communication Expert

Tel：1300 200 999

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Why Should You Upgrade to nbn Full Fibre?

Andy Tan — Tue, 03 Oct 2023 23:47:48 +0000

In the contemporary digital era, fast, reliable, and efficient broadband connections have transformed from a luxury to a necessity. One name that consistently emerges as a top-tier carrier in the broadband sector is the National Broadband Network's Full Fibre. But what makes it so sought-after, and why are businesses and homeowners alike rallying behind it?

Let's explore the compelling logic behind choosing NBN Full Fibre. Why opt for fibre?

Going with full fibre is a logical choice.

Having the NBN FTTP connection to your residence will turn your place into an Internet hub. With the typical Australian home having 21 connected devices, FTTP offers speedy, dependable, and steady internet connectivity, even during peak hours.* Crucially, it's crafted for an era where technological advancements and multi-device households are standard.

Experience the Peak of NBN Speeds

A complete fibre connection grants you the privilege to tap into NBN's elite speed level - Home Ultrafast. This is nearly 18 times quicker than the typical NBN residential connection, providing peak wholesale speeds nearing 1Gbps.

Download at Lightning Speeds with NBN

Experience the zenith of residential download speeds with NBN – perfect for seamless, cinema-quality streaming at home.

Rapid Uploads Like Never Before

With the fastest NBN residential upload speeds, ensure an unparalleled work or study experience from the comfort of home.

Steady and Reliable Connectivity

NBN's full fibre direct-to-home connection poses a lesser risk to physical and environmental damage compared to other NBN tech, guaranteeing consistent speed, minimal interruptions, and durability.

Seamless Multi-device Online Experience

With the advanced NBN speed tier, effortlessly connect multiple devices online simultaneously without any lag.

NBN's Premier Home Connection Experience

The nbn Fibre to the Premises (FTTP) doesn't just enhance your online interactions like video calls, gaming, or live streaming with faster responsiveness and reduced lag. It also paves the way to NBN's top-speed tiers. Engage in video chats, photo uploads, hefty downloads, online gaming, or streaming – all with minimal glitches or interruptions.

Step Into the Bright Future of Fibre

While fibre connections are celebrated for their vast data capacities and near-gigabit speeds, many are unaware of their potential evolution. With ongoing fibre technology advancements, even faster speeds are on the horizon. Dive into tomorrow with NBN's full fibre today.

Championing a Sustainable Future

Inherently energy-saving, fibre technology operates efficiently using light. With its passive nature, the entire network doesn't rely on continuous electronic activity. The only power-dependent components are found in the exchange and the NTD connection box. It does not only outperform copper lines in durability, but optical cables also have a longer lifespan and demand fewer repairs.

Conclusion

The logic behind opting for NBN Full Fibre is multifaceted. It's not merely about the immediate gratification of speedy downloads (although that's undoubtedly a perk). It's about equipping your home or business with a broadband connection that promises consistency, reliability, and adaptability to future demands.

In making the choice to invest in Full Fibre, you're not just thinking about the present. You're ensuring that as the world becomes more digitally entwined, your connection won't be the weak link holding you back. With NBN Full Fibre, you're making a clear statement: you're ready for the digital future, and you're equipped with the best to face it.

Let Occom help you to get the NBN Full Fibre connection, Contact us now.

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NBN Co’s Full-Fibre Upgrade Reaches Two Million More Homes

Andy Tan — Tue, 22 Aug 2023 00:14:40 +0000

NBN Co, Australia's National Broadband Network, is rapidly expanding its full-fibre upgrade initiative, with another two million homes set to benefit from enhanced high-speed internet services. The company's commitment to delivering top-tier connectivity to a more significant number of Australians highlights its dedication to bridging the digital divide across the country.

The Full-Fibre Upgrade:

NBN Co's full-fibre upgrade entails replacing the existing copper infrastructure with advanced fibre-optic technology. This transition promises to significantly improve internet speed, reliability, and overall network performance. By leveraging cutting-edge fibre-optic connections directly to homes, users can experience seamless online experiences, making this upgrade a game-changer for internet users nationwide.

Benefits of the Full-Fibre Upgrade:

Lightning-Fast Speeds: Full-fibre connections enable ultra-fast download and upload speeds, allowing users to stream high-definition content, participate in video conferencing, and engage in online activities with minimal lag or interruptions.
Enhanced Reliability: Unlike copper connections, fibre-optic cables are less susceptible to environmental factors and require less maintenance, ensuring a more consistent and stable internet experience.
Future-Proofing: By investing in full-fibre technology, NBN Co is future-proofing Australia's internet infrastructure, as it can accommodate increasing bandwidth demands brought about by emerging technologies and applications.
Boost to Economic Growth: The upgraded internet infrastructure is expected to catalyze economic growth by enabling businesses to thrive in the digital age, attracting investments, and creating job opportunities.

Deployment Strategy:

NBN Co is deploying its full-fibre upgrade in a staged approach, focusing on regions with the highest demand and areas that would benefit the most from enhanced connectivity. This strategic approach allows the company to allocate resources efficiently while delivering tangible results to communities in a timely manner.

Collaboration with Local Authorities:

To facilitate the smooth implementation of the full-fibre upgrade, NBN Co collaborates closely with local authorities, stakeholders, and community leaders. This collaboration ensures that the upgrade process is streamlined and that any potential challenges are promptly addressed to minimize disruptions during the transition.

Closing the Digital Divide:

With the goal of narrowing the digital divide, NBN Co aims to make high-speed internet accessible to more Australians, regardless of their location. By upgrading two million additional homes to full fibre, the company intends to ensure that both urban and regional areas receive equitable access to essential online services and opportunities. This progressive approach to infrastructure development seeks to empower businesses, education, healthcare, and various other sectors that heavily rely on a stable and fast internet connection.

FTTP Upgrade Available Suburbs in Aug 2023

ACT

- Cook - from August 2023

NSW

- Coalcliff - from August 2023
- Cumbalum - from August 2023
- Helensburgh - from August 2023

QLD

- Avoca - from August 2023
- Chambers Flat - from August 2023
- Currumbin - from August 2023
- Forestdale - from August 2023
- Noosa Heads - from August 2023
- White Patch - from August 2023

- Marion - from August 2023
- Morphettville - from August 2023
- Munno Para - from August 2023
- Park Holme - from August 2023
- Plympton Park - from August 2023
- South Plympton - from August 2023

VIC

- Brunswick East - from August 2023
- Mildura - from August 2023

Glendalough - from August 2023

The Bottom Line

NBN Co's ambitious full-fibre upgrade initiative marks a significant milestone in Australia's quest for comprehensive, high-speed internet access. By extending the benefits of full-fibre technology to two million additional homes, the company is making remarkable strides towards closing the digital divide and fostering a digitally inclusive society.
With faster, more reliable internet at their disposal, Australians can seize countless opportunities and fully participate in the ever-evolving digital landscape.

Experience the Future of Lightning-Fast Internet!

Discover how this groundbreaking initiative is paving the way for seamless streaming, lag-free online gaming, and unparalleled browsing speeds.
Check eligibility at your address now - Give us a buzz on 1300-200-999 or start a live chat to speak with our experts regarding the NBN Free Upgrade Plan eligibility and benefits.

OCCOM—Optical Communication Expert

Tel：1300 200 999

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NBN Co installs 33 hybrid power cube backup systems in South Eastern Queensland

Andy Tan — Tue, 25 Jul 2023 22:59:40 +0000

NBN Co has completed a $4.4 million project to install 33 hybrid power cubes to improve the resilience of the NBN in disaster-prone areas of Queensland.

The newly installed cubes power NBN fixed wireless towers using a combination of solar powers, a battery and a diesel generator to ensure uninterrupted power supply during emergencies.

The cubes were installed across the Gympie, Whitsunday, Fraser Coast, North Bur-nett and Bundaberg Regional Councils using grant funding provided under the $390.9 million Black Summer Bushβire Recovery Grants Program, which was created by the federal government with the support of the National Emergency Management Agency in the wake of the devastating 2019-20 bushfires.

NBN Co received an $805,202 grant to implement the NBN Bushβire Resilient HPC Project within the Fraser Coast council area, $1.34 million in the Bundaberg area, $134,200 in the North Burnett council area, $671,000 in the Whitsunday area, and $1.47 million in the Gympie area. No grants were awarded for the project outside of Queensland, despite the grants program also covering NSW, the ACT, South Australia, Tasmania and Victoria.

Communications minister Michelle Rowland said the program has helped bolster sustainable and reliable communications across south eastern Queensland ahead of the next bushβire season. The work complements government projects to improve communications resilience including the $50 million Telecommunications Disaster Resilience Program, which is expected to launch its first round shortly, as well as the recent Strengthening Telecommunications Against Natural Disasters programs.

“We know how important connectivity is for homes, businesses and communities –and never more so than in times of natural disaster. Access to reliable communications can be the difference between life and death,” she said. “It’s fantastic to see the deployment of these innovative Hybrid Power Cubes across Queensland to help keep communities connected and informed when they need it most.”

Dylan Bushell-Embling
From Commsday

OCCOM—Optical Communication Expert

Tel：1300 200 999

OCCOM—Optical Communication Expert

Tel：1300 200 999

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